Refund & Cancellation Policy
Last updated: September 10, 2026 • Transparent, fair, and customer-first cancellation and return standards.
Paddle Merchant of Record Processing
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides customer service inquiries, tax receipts, and handles returns and refunds directly back to your original payment method.
Full refund eligibility on your first subscription purchase within 14 calendar days of checkout.
1-click cancellation directly from your account settings or the secure Paddle customer portal.
All cancellation and refund requests are reviewed and acknowledged within 24 business hours.
1. Subscription Cancellation
You can cancel your PostReady subscription at any time without penalty or cancellation fees. There are two simple ways to cancel:
- Via Account Settings: Log in to PostReady, navigate to Settings, and click “Manage Subscription” or “Customer Portal”. You will be safely redirected to the self-service billing management portal hosted by Paddle.
- Via Email Request: Send an email from your registered account address to support@postready.org with the subject “Cancel Subscription”. Our team will process your cancellation within 24 hours.
Cancellation Effective Date: When you cancel, your paid subscription will remain active until the end of your current prepaid billing period. You will retain full access to your plan features and credits until that date, after which your account will automatically revert to the Free tier with no subsequent charges.
2. 14-Day Money-Back Guarantee
We want you to be completely satisfied with PostReady. If you are a first-time subscriber and find that the Service does not meet your editorial or workflow requirements, you are eligible for a full refund within 14 calendar days of your initial purchase.
To request a refund under the 14-day guarantee:
- Contact our support team at support@postready.org or visit Paddle’s buyer portal at paddle.net.
- Provide your registered account email and Paddle order/transaction ID (found on your checkout email receipt).
- Briefly let us know what didn’t work for you so we can improve our engine.
3. Refund Processing & Timelines
Once approved, refunds are initiated immediately through Paddle. Paddle returns the full amount directly to the original payment method (Credit Card, Debit Card, PayPal, Apple Pay, or Google Pay) used during checkout.
- Approval Time: Within 24 to 48 business hours of receipt.
- Settlement Time: Funds typically appear on your statement within 3 to 10 business days, depending on your card issuer or banking institution.
- Currency & Taxes: Any local taxes (VAT, GST, sales tax) collected during checkout will also be refunded proportionally.
4. Exceptions & Fair Use
To prevent fraud and maintain quality service for all creators, refunds may be denied or limited under the following fair use circumstances:
- Excessive Quota Depletion: Accounts that have fully consumed substantial monthly AI generation credits (e.g. over 80% of monthly tier allocation) before requesting a refund.
- Abuse Across Multiple Accounts: Repeated subscription sign-ups and refund requests across multiple email accounts by the same individual or entity.
- Lapsed Renewals: Renewal charges on recurring subscriptions are generally non-refundable unless a refund request is made within 48 hours of the renewal charge and zero credits have been consumed in that billing cycle.
- Terms Violation: Accounts terminated due to violations of our Acceptable Use Policy (such as illegal content generation or infrastructure attacks).
5. Chargebacks & Friendly Dispute Process
We strongly encourage all customers to reach out to us at support@postready.org or visit paddle.net before initiating a bank chargeback or dispute.
Bank chargebacks can take anywhere from 60 to 90 days to resolve through formal payment network arbitration, whereas our direct refund process is completed within 3 to 5 business days. Our team is committed to resolving billing misunderstandings quickly, fairly, and courteously.
6. Contact for Billing & Refunds
For immediate assistance with any billing inquiries, invoice receipts, or refund requests, please contact:
PostReady Support: support@postready.org (Response within 24h)
Paddle Buyer Support Portal: https://paddle.net
Merchant of Record Address: Paddle.com Market Ltd, Judd House, 18-29 Mora Street, London, EC1V 8BT, United Kingdom